SMART RECEPTION & PATIENT ENGAGEMENT
Your marketing brings patients in — but are they staying? MedPilot's AI Reception captures every patient the moment they call, registers them instantly, and keeps them engaged so they come back — even patients who never visited before.
Capture Every New Patient Instantly
The moment a patient calls your office, Pilot AI opens a reception ticket, logs their name, phone, complaint, and care category — so no caller is ever lost or forgotten.
Continuous Patient Engagement
After first contact, Pilot AI automatically follows up via call, SMS, or WhatsApp — scheduling appointments, sending reminders, and bringing patients back for continued care.
AI-Powered 24/7 Call Handling
Pilot AI answers calls round the clock, collects intake details, categorises the request (Home Care, Doctor Chamber, Clinic), and routes it to the right care team — without a human receptionist.
Built for Doctor Chambers & Home Care
Whether it's a small doctor chamber or a large home care agency, the reception module adapts — managing intake, registration, agreements, and appointments in one unified workflow.
How MedPilot Reception Works
From first call to lifelong patient — fully automated
Patient Calls
A new or returning patient contacts your office by phone for the first time
Pilot AI Answers
AI handles the call, collects details and automatically opens a reception ticket
Registered in System
Patient profile is created with intake details, care category, and service needs
Appointment Booked
AI schedules the appointment and sends instant confirmation via SMS or WhatsApp
AI Keeps Engaging
Pilot AI follows up automatically, sends reminders and brings patients back repeatedly
Everything Inside the Reception Module
All the tools your front desk needs — now supercharged with AI
Ticket System
Open, track, and close patient service tickets with full status management and history
Patient Registration
Capture complete patient profiles with medical history, contact info, and care needs
Patient List
Centralised searchable database of all patients with filters by status and category
Appointment Booking
AI-assisted scheduling with automated reminders sent via SMS and WhatsApp
Patient Agreement
Digital care agreements and consent forms collected and stored during intake
Feedback Collection
Automated post-visit feedback loops to improve service quality and patient satisfaction
Stop Losing Patients. Start Engaging Them.
Patients who call once and never return are costing your practice. Let Pilot AI capture them, register them, and bring them back — automatically, every time.